Cancellation Policy

1. Automatic Renewal

• Subscriptions are automatically renewed using the payment method on file until explicitly canceled by the user.

2. Cancellation Process

• You can cancel your Litero.ai subscription at any time through your account settings.
• To cancel your subscription and any further charges, log in to your Litero.ai account, go to "Manage plan," then to "Billing center," and select "Cancel plan."
• Alternatively, you can send an email cancellation request to support@litero.ai.
• You will continue to have access to the paid features until the end of your current billing period.

Refund Policy

1. Money-Back Guarantee

• Litero.ai offers a 30-day money-back guarantee for new subscribers.
• To be eligible for a refund under this guarantee, users must:
• Have attempted at least one writing task that includes generating an initial draft
• Provide specific examples showing how the service did not meet their needs, such as:
• Screenshots of unclear or irrelevant AI-generated content
• Evidence of technical issues preventing task completion
• Documentation of feature malfunction
• Submit their refund request within 30 days of their initial subscription purchase

2. Refund Eligibility

• Beyond the 30-day money-back guarantee period, payments for Litero.ai subscriptions are generally non-refundable.
• Refund requests after the guarantee period may be considered in exceptional circumstances:
• Documented technical issues preventing core feature usage
• Service unavailability exceeding 24 continuous hours
• Billing errors or unauthorized charges

3. Technical Issue Resolution

• Before processing any refund for technical issues, users must:
• Provide detailed documentation of the problem
• Allow our support team to attempt resolution through a screen-sharing session
• Demonstrate that the issue significantly impacts core functionality

4. Process for Requesting a Refund

• Submit refund requests to support@litero.ai including:
• Account email address
• Purchase date
• Detailed reason for the refund request
• Examples of attempted usage or specific issues
• Screenshots or recordings demonstrating the problem (if applicable)
• Our support team will review and respond within two business days
• Approved refunds will be processed to the original payment method within 3-5 business days

5. Service Access Post-Refund

• If a refund is approved:
• Access to Litero.ai's premium features will cease immediately

By subscribing to Litero.ai, you agree to these terms regarding refunds and cancellations. We maintain transparency while ensuring our service is used in good faith.